Privacy Policy
Last updated: April 2026
Introduction
Tankless Flush Pro ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
We collect information in two ways:
- Information you provide: name, phone number, email address, service address, tankless water heater brand and model details, and any additional information you share through our contact form, phone calls, or during service appointments.
- Automatically collected information: IP address, browser type, device information, pages visited, and approximate geographic location through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Schedule and perform our tankless water heater flushing service
- Communicate with you about your appointments and service history
- Send maintenance reminders when your annual flush is due
- Improve our website, services, and customer experience
- Respond to your inquiries and support requests
- Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist in operating our business, such as our scheduling platform, email delivery service, payment processor, and analytics providers. These providers are contractually obligated to use your information only for the specific services they provide to us.
We may disclose information if required by law, court order, or government regulation.
Data Retention
We retain your personal information for as long as you are an active customer and for a reasonable period afterward to support follow-up inquiries and warranty documentation. Service reports are retained as part of your maintenance history and can be provided to you upon request.
Cookies and Analytics
Our website uses cookies and similar technologies to analyze traffic and improve your browsing experience. We use Google Analytics to understand how visitors interact with our site. You can configure your browser to block cookies, though some website features may not function properly without them.
Your Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your data, the right to opt out of the sale of personal information (we do not sell data), and the right to non-discrimination for exercising your privacy rights. To make a CCPA request, contact us using the information below.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:
Tankless Flush Pro
Email: info@tanklessflushpro.com
Phone: (714) 333-5667
Privacy FAQ
We collect only the information necessary to schedule and perform our tankless water heater flushing service: your name, phone number, email address, service address, and any details you voluntarily provide through our contact form or during scheduling. We also collect standard website analytics data such as pages visited, browser type, and approximate geographic location through cookies and analytics tools. We do not collect sensitive personal information like social security numbers, financial account details, or payment card numbers through our website.
No. We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively for providing and improving our service. The only circumstances in which we share information are with service providers who help us operate our business — such as our scheduling platform, email service, and analytics tools — and only to the extent necessary for them to perform their function. These providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose.
You can request deletion of your personal data at any time by emailing us at the address listed below or by calling our office. We will process your request within thirty days and confirm once your data has been removed from our active systems. Please note that we may retain certain service records for warranty documentation purposes as required by applicable law. Outside of legally required retention, we will remove all personal data associated with your account including contact details, service history, and communication records.